Return Policy

30-Day Return & Refund Policy

We offer a 30-day return policy, calculated from the date you receive the goods.

Cancellation

We accept order cancellation before the product produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Refund & Replacement

The following reasons are covered by our 30-day FULL Refund/ FREE Replacement Policy. For damaged, defective, or incorrect items, we will send a replacement or issue a full refund at no additional cost to you. Customers are not required to return defective items physically.

Item received is different from the description or the product customization information.

Item received is defective/damaged/broken/does not work properly.

Incorrect or mismatched size.

Lost/missing items.

No Refund & Replacement

The following reasons are NOT covered by our 30-day Refund & Replacement Policy, and we are not liable for these issues. Additionally, please allow for differences of up to 20% between advertised images and the actual item due to lighting during photo shoots or variations in monitor displays.

Request for a refund/replacement is after 30 days of product delivery.

Product damaged by misuse, mishandling, or poor maintenance.

Pick the wrong size, product, address, custom information, etc.

Items that have been washed, worn, or soiled and damaged resulting from the customer's handling.

Refund and Replacement Service Procedure

1. To start a return request, email our support team: support@hesdryn.comto get the return address.
2. Please include your order number, detailed description and supporting photos/videos.
3. Get Refund or Replacement after we received your ticket.

Refund Time

Please Note:

If your refund is approved, the funds are applied to the same payment method that you used to

buy the item.

Here's how long it takes for a refund to appear on your account or statement:

Credit Card: Up to 10 business days.

Paypal: 3 to 5 business days.